Your local mortgage brokers in Toowoomba and Brisbane
Servicing customers in Eight Mile Plains, Rochedale South, Holland Park, Toowoomba and surrounding suburbs.
As the owner of Wagstaff Finance, I am a mortgage professional and with my experienced team, we work hard to deliver great finance solutions for our clients, that help them live the life they want. I have an extensive technical knowledge of credit and finance in Australia, and leverage over 16 years of experience to ensure better outcomes for my clients. We have a passion for technology and innovation and leverage this as much as possible to make it easier for you to provide the information we need.
We believe in genuine, long term, trusted client relationships, and seek to help as many people as we can, and are committed to growing the mortgage broking business of the future. We are passionate about helping our clients with their finance needs but also help others by giving back through partnerships with Pencils of Promise, The Smith Family and World Vision. Education plays such an important role in improving lives and we are proud to support these great organisations and their work to make the world a better place.
I am a full member of the Mortgage and Finance Association of Australia (MFAA) and hold a Diploma of Finance (Mortgage Broking Management).
Ana Josephine (AJ) Hernando
Client Services Officer
AJ has been involved in the lending industry since 2018. She is an efficient, task-driven professional with a lot of experience in the areas of lending, customer service, and office management. She assists Craig with the development of the advice and processing of applications and loves helping our clients achieve their goals.
Sarah Darni
Client Services Officer
Sarah is our super friendly and helpful Client Services Officer, who loves assisting our clients through the loan process.
With a background in Education, Retail and Banking, she is genuinely passionate about people and pride herself in providing the best possible customer experience with the highest level of honesty and integrity. Sarah looks after our clients in the initial phases with our systems and documents required and manages all of our existing clients' needs post-settlement with repricing, reviews and variations.
OUR PROCESS
Discovery
After an initial discussion about what you’re trying to do, we will gather some information from you prior to meeting relating to your income, assets and other financial information.
Initial meeting
During this meeting, we will talk about: What you are wanting do; Where you are now; How lending works; What is possible for your situation; What products may suit your goals and, How we deliver.
Research
We’ll scour the market, negotiate with lenders, to ensure our recommendation is in YOUR best interest and fits your individual needs.
Advice Presentation
You’ll be presented with our detailed advice document called a Game Plan that details our understanding of your position, your goals and objectives, what we are recommending and why, and the analysis and comparisons we have used. We ensure you fully understand this prior to proceeding with the application to the lender.
Lodge Your Application
Our team works with the chosen lender to package, sign and lodge your documents – and do the legwork to get you approved. We are your guide through the process and liaise with all of the relevant parties, letting you know what you need to do at each step of the way to ensure everything goes as smoothly as possible.
Approval
Time to celebrate! We work tirelessly to get the right outcome for you. Once approved, we will also co-ordinate the signing of loan documents and ensure everything is in order for settlement.
Settlement Day
This is the moment when everything goes through and your funds are released or you are the proud owner of a new home. We’ll be there for you during and after the settlement process to ensure everything is set up the way it should be.
Going Forward
We stay in touch regularly and are there to answer any questions you may have and review your loan to ensure it still meets your requirements and is competitive.
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